Shipping policy

All orders are processed within 1–3 business days of payment confirmation. You will receive an email confirmation immediately after purchase and a second email with your tracking number once your order has been dispatched.

 

Business days are Monday through Friday, excluding public holidays in the country of fulfilment.

 

 

We currently ship to the following regions. All delivery estimates are from the date of dispatch, not the date of purchase.

 

Region	Estimated Delivery	Tracking
United States	10–20 Business Days	Yes
United Kingdom	12–20 Business Days	Yes
Canada / Australia	12–25 Business Days	Yes
Western Europe	12–22 Business Days	Yes
GCC / Middle East	15–25 Business Days	Yes
Rest of World	15–25 Business Days	Yes

 

 

Shipping costs are calculated at checkout based on your delivery region and order value. Free shipping promotions, where offered, will be applied automatically.

 

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment in real time.

 

Please allow 3–5 business days after receiving your tracking number for the carrier's system to update.

 

If your tracking number shows no movement after 7 business days, please contact our support team at [INSERT SUPPORT EMAIL] and we will investigate on your behalf.

 

International orders may be subject to customs duties, import taxes, or brokerage fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total or our shipping fees.

 

We are unable to predict or control customs delays. If you have questions about import regulations in your country, we recommend consulting your local customs authority before placing your order.

 

Lost Packages

If your tracking information has not updated for 10 or more business days and your estimated delivery window has passed, please contact us at [INSERT SUPPORT EMAIL]. We will open an investigation with the carrier and, where confirmed lost, issue a replacement or full refund.

 

Damaged Packages

If your order arrives damaged, please:

•      Photograph the outer packaging and the damaged item(s) before discarding anything.

•      Email the photographs along with your order number to [INSERT SUPPORT EMAIL] within 7 days of delivery.

•      We will arrange a replacement or refund at no additional cost to you.

 

Incorrect Items

If you receive an item that does not match your order, contact us within 7 days of delivery and we will resolve it immediately.

 

Packages returned to us due to an incorrect address, failed delivery attempts, or refusal of customs may be subject to re-shipping fees. Please ensure your delivery address is accurate at the time of checkout.

 

If a returned package is confirmed received by our fulfilment centre, we will contact you to arrange re-shipment or issue a refund minus original shipping costs.

 

If you need to update your delivery address after placing an order, please contact us within 12 hours of purchase at [INSERT SUPPORT EMAIL]. We cannot guarantee changes after this window, as orders are typically passed to our fulfilment partner quickly.

 

Aethel Labs fulfils orders through CJDropshipping, a global logistics network used by premium direct-to-consumer brands worldwide. While this means delivery times are longer than domestic-only couriers, it allows us to maintain consistent product quality standards and ship to over 200 countries.

 

 

For any shipping-related enquiries, please reach out to our support team:

 

Email:  [INSERT SUPPORT EMAIL]

Response time:  Within 24–48 hours on business days.

 

We are a real team and we read every message. Your experience matters to us.

 

 

Aethel Labs™  |  Dermalift™ Skin Regeneration System

[Website URL]  |  [Support Email]